1) Agape Self-collection
Upon confirmation of your order and stocks, you can pick up your items from the self-collection outlet. Please email firstname.lastname@example.org for the exact self-collection addresses.
*Kindly note that your stock availability have to be confirmed prior to your collection.
*Some items are delivered directly from supplier and therefore are not applicable for self-collection unless otherwise arranged.
Self Collection Addresses:
- Newton (10 mins from Newton MRT)
Daily 9am-6pm excluding Sundays
- Sengkang, Compassvale Lane (15 mins from Buangkok / Sengkang MRT)
Daily 12pm - 1pm excluding Sundays
- Old Airport Road Food Centre (10 mins from Marymount / Dakota MRT)
Daily 7pm - 11pm excluding Thursdays
Guidelines to self-collection:
For Newton, you can drop by on the day itself to collect as it is our main warehouse location and all stocks* are located there.
However for Sengkang and Old Airport Road pickup locations, we will have to pack your order to be sent over to those pickup points before you can collect.
- If your order if before 2pm, you can collect from OAR within the same day.
- If your order if before 2pm, you can collect from Sengkang Compassvale the next working day.
If you are not sure whether your items are sent to the pickup locations yet, feel free to check with us via email at email@example.com.
For more information on self-collection, kindly refer here.
If you need further assistance, comment below or email us at firstname.lastname@example.org.
*Except the following brands: ABCME Personalized Book, Alzipmat, Candide (mattresses), Capella, Chooze, Dreams Avenue, Diaper Cakes, Freddie the Frog, Lucky Baby, Mummy It's Yummy, Paley & Love, Pediped, Poco Nido, Polee, Parklon & LG Playmats, Roommates, Rileyroos, Shupeas, SmartKnitKids, Wink to Learn
2) Ninja Van Self-collection
We now offer an additional self-collection option for small packages through our delivery partner, Ninja Van. The packages must be less than 4kg and sum of 3 dimensions (w+d+h) be less than 80 cm*.
Bumbox – Self collection via conveniently located automated parcel lockers
NinjaPoint – Self collection via conveniently located partner retail stores
When your parcel reaches the Bumbox/Ninja Point, you will receive an SMS to inform you that your parcel is ready for collection. Please note that your parcel will be kept at the location for 2 days (ie. If you received the SMS on Tuesday 6pm, the parcel will be removed after Thursday 6pm).
To opt in for this service:
Choose Free Express Delivery as the shipping method option.
When keying in your address details during checkout, enter your actual delivery address under 2) Billing Information (in case your parcel does not fulfil the requirements mentioned above), and enter the Bumbox/NinjaPoint address instead of your regular address under 3) Shipping Information. Please enter your handphone number in the <Telephone> box so that you will be able to receive an SMS for self-collection.
For PayPal checkout, please change the delivery/billing address to reflect the Bumbox/NinjaPoint address.
Please ensure that the <Address> and <Zip/Postal Code> correspond to the Distribution Point of your choice which can be found on this page: https://collect.ninjavan.co/en-sg
Instead of filling in your regular address,
Address: 207A Compassvale Lane #16-41
Zip/Postal Code: 542207
Zip/Postal Code: 540267
Continue and check out as usual. Once your order is shipped and reaches the distribution point, you will be notified via SMS to collect the parcel. The parcel must be collected within 48 hours.
Please note that delivery fee for this service is currently the same as for the regular courier delivery. Choose this option if you are rarely at home to receive your parcel or need your parcel by a certain date and cannot allow any chances of failed delivery.
*For parcels which have a sum of 3 dimensions (w+d+h) of 80cm or more, or are heavier than 4kg, Ninjavan will rearrange for delivery to your house address.