Which items are not eligible for your Return & Exchange policy?


Due to hygiene reasons, supplier and store guidelines, kindly note that we are not allowed to exchange items of the following, unless defective. 

  • Clearance / Sale / Promotion items
  • Items purchased with coupon codes 
  • Pre-ordered goods
  • Custom made goods
  • Diapers
  • Food 
  • Formula Milk
  • Undergarments/Underwear
  • CDs & DVDs
  • Breast pads
  • Mattresses/Bedding/Fitted Sheets 
  • Masks
  • Brands including Tiny Love, CuddleCo, Maple Landmark, Re-play, Doona, Little Life, Munchkin, Manduca, Boba, Beco, Lucky Baby, Foldaway, Lolbaby are not eligible for exchange due to change of mind unless defective

Kindly note that the following brands/products are subject to a restocking fee in the case of a change of mind. 

  • Ju-Ju-Be restocking fee is 40% of purchase price for change of mind. Item must be in original condition & in original unopened plastic packaging.
  • Kindly note that JJB items on sale are not eligible for exchange.

Please refer to full guidelines here.

If you need further assistance, comment below or email us at orders@agapebabies.com.

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