Due to hygiene reasons, supplier and store guidelines, kindly note that we are not allowed to exchange items of the following, unless defective.
- Clearance / Sale / Promotion items
- Items purchased with coupon codes
- Pre-ordered goods
- Custom made goods
- Formula Milk
- CDs & DVDs
- Breast pads
- Candide mattresses and bedding
Kindly note that the following brands/products are subject to a restocking fee in the case of a change of mind.
- Ju-Ju-Be restocking fee is 40% of purchase price for change of mind. Item must be in original condition & in original unopened plastic packaging.
- Kindly note that JJB items on sale are not eligible for exchange.
Please refer to full guidelines here.
If you need further assistance, comment below or email us at firstname.lastname@example.org.