Which items are not eligible for your Return & Exchange policy?

Hi,

Due to hygiene reasons, supplier and store guidelines, kindly note that we are not allowed to exchange items of the following, unless defective. 

  • Clearance / Sale / Promotion items
  • Items purchased with coupon codes 
  • Pre-ordered goods
  • Custom made goods
  • Diapers
  • Food 
  • Formula Milk
  • Underwear
  • CDs & DVDs
  • Breast pads
  • Candide mattresses and bedding 
  • Masks

Kindly note that the following brands/products are subject to a restocking fee in the case of a change of mind. 

  • Ju-Ju-Be (restocking fee is 20% of purchase price) - kindly note that JJB items on sale are not eligible for exchange.

Please refer to full guidelines here.

If you need further assistance, comment below or email us at orders@agapebabies.com.

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