Which items are not eligible for your Return & Exchange policy?

Hi,

Due to hygiene reasons, supplier and store guidelines, kindly note that we are not allowed to exchange items of the following, unless defective. 

  • Clearance / Sale / Promotion items
  • Items purchased with coupon codes 
  • Pre-ordered goods
  • Custom made goods
  • Diapers
  • Food 
  • Formula Milk
  • Undergarments/Underwear
  • CDs & DVDs
  • Breast pads
  • Mattresses/Bedding/Fitted Sheets 
  • Masks
  • Brands including Arm's Reach, CuddleCo, Maple Landmark, Re-play, Doona, Graco, Little Life, Munchkin, Manduca, Boba, Beco, Lucky Baby, Foldaway, Lolbaby, Razor, Cybex, GB, Foldaway, Snapkis, iBaby, Roommates, Tiny Love, Smart Trike, Dwinguler, Parklon, LG, IFAM, Fibrelux, Bonbijou, Baby Dan, Hamilton, Close Parent, Recaro, Dreamgenii, Babyhood are not eligible for exchange due to change of mind unless defective

Kindly note that the following brands/products are subject to a restocking fee in the case of a change of mind. 

  • Ju-Ju-Be restocking fee is 40% of purchase price for change of mind. Item must be in original condition & in original unopened plastic packaging.
  • Kindly note that JJB items on sale are not eligible for exchange.

Please refer to full guidelines here.

If you need further assistance, comment below or email us at orders@agapebabies.com.

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