Can I exchange a clothing if it does not fit?

Hi there,
 
Yes you can. 
 
We offer a FREE 7 Day Return / Exchange for our valued customers. :) 
 
  • If you have purchased apparel from our store and realize that the size is not suitable, you can exchange for another sizing of the same design (subject to availability).

  • If the same design is not available, you may choose from other designs, and top up the difference (if any). If the other item is of a lower value, we will refund you the difference via store credits. 
 
Here are the steps for returns / exchanges: 
  1. Contact us via email orders@agapebabies.com or fill in the returns form here for us to process your return / exchange.

  2. If your item is incorrect / defective, email us a picture of it. 
    *Do not discard the defective / incorrect items as they have to be returned, otherwise we are unable to process the claim. 

  3. We will process your request within 3 working days. You will receive an email to confirm that you can return / exchange your product.

  4. All returns / exchanges are processed at our location (10 minutes from Newton MRT). 

    If you would like to request for returns via delivery, kindly note that there will be courier charges applicable. 

Kindly note the following guidelines for returns: 

  • The product cannot be not used or expired. It must be in the same condition as when you received it (in the original box and/or packaging with all tags, if any)

  • For Defective products, please send us photos and description of the defect to orders@agapebabies.com so that we can check with our suppliers. For defective products, we can allow a return / exchange period of up to 14 days. 

  • For returns, you will be eligible for exchange with similar item / any item of your choice, for which you may top up any difference. If the item is of lower price, we will refund the difference to you via store credits. 

  • Only when similar item is out of stock, would we be able to process a refund via store credits for you.

  • Our 7-day return policy does not apply to items in the following sections due to hygienic reasons, unless defective: Clearance / Sale, Food and Formula, Breast pads are not applicable for returns / exchange.

  • Returns, exchanges and refunds are not entitled to our free delivery promotion (orders above $80). If you are returning an item that was originally sent out under free delivery, a shipping fee when issuing an exchange / refund will be deducted. 

  • In the event of a refund via store credits, kindly allow up to 5 days for us to process and issue after item is received. 

If you need further assistance, comment below or email us at orders@agapebabies.com.

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