What is your return / exchange policy?

Hi, 

We offer a 7 Day Return / Exchange for our valued customers. 

Your complete satisfaction is our top priority.

  • If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. Email us at orders@agapebabies.com.

  • We will issue an exchange or refund via store credits only.

  • We kindly ask that all items requested for return / exchange is not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any. 

  • Note that return terms are different for defect and non-defect items. Kindly refer to the guidelines below. Agape reserves the right to reject any return/exchanges.

  • If you would like to request for returns via delivery, kindly note that there will be courier charges applicable. We will not be liable for any loss or damage incurred in the process of shipping item back to us. 

  • Returns, exchanges and refunds are not entitled to our free delivery promotion (orders above $80). If you are returning an item that was originally sent out under free delivery, a shipping and processing fee of $7 when issuing an exchange / refund will be deducted. Larger/bulky items i.e. playmats will be subject to a $25 administrative fee. 

  • In the event that a return cannot be accepted, the sender will either have to pick up the item from our location or have it sent back to sender's address - costs will be borne by customer. 

  • Note that all self-collection of your exchange has to be done within 7 days at the location specified, otherwise it will be forfeited.  

Defects:

  • If you received a defective item, please notify us within 7 days of receipt via email

  • Please explain nature of defect and include photos or video. 

  • Kindly note that all returns / exchanges (both defects and non-defects) have to be made at our location (10 minutes from Newton MRT) for exchange/checking. (Kindly note that this excludes some brands that are not stored at our warehouse and the return/exchange location would differ. Click here for the list.)

  • In rare instance when defect is too complicated and cannot be clearly demostrated by photo/video, you can drop the item off at our location for evaluation. We will then perform tests and/or send item to supplier to confirm defect. For items with local service center, you may approach them to confirm the defect. If item is sent back to us but we are unable to confirm the defect or alleged defect is considered to be within normal range of operation, we will have to request that you pick up the item from our location or have it sent back to you at extra charge. 

  • Shipping charges (both ways) are not covered for overseas orders.

Non-defects:

  • We want you to be happy with your purchase and allow returns within 7 days of receipt even if there is no defect. 

  • You will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference. 

  • Only when similar item is out of stock, would we be able to process a refund via store credits for you. Kindly allow us 3 - 5 days to issue your credits after returned item is received. 

  • Our return policy does not apply to selected items and brands. Please refer here for full list. 

  • Kindly note that some brands and products are subjected to a restocking fee for return/exchange. Click here for the list. 

Kindly note the following guidelines for out of stock items: 

  • In the event that your order includes an item that is out of stock, we will refund the amount of the item that was out of stock (in store credits), and will proceed to deliver the rest of the order.

  • We will inform you if the item is out of stock and ask if you would like to get a refund for that item or replace it with a different design or item.

Cancellations:

  • Kindly note that we are not able to accept cancellations after an order has been placed on our website. Should you change your mind after placing the order online, you can opt to return the item at the terms above under non-defects. 

If you need further assistance, comment below or email us at orders@agapebabies.com.

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