I have received an incorrect / missing / defective item in my order, what should I do now?

Hello there!

Kindly forgive us for this oversight. We are so sorry for any inconvenience caused. 

Simply send us an email orders@agapebabies.com to let us know and we will do our best to rectify it! 

Please include the following information in your email: 

  • Name & Order ID
  • What's wrong? (i.e., incorrect order/missing item/defective product)
  • Product Name 

Kindly note that if your "missing" item is from following brands, you will receive them in a separate parcel as they are sent separately from a different location. Kindly allow 3-5 working days for their arrival. 

  • ABCME Personalized Book
  • Alzipmat
  • Candide (mattresses)
  • Capella
  • Chooze
  • Cybex
  • Dreams Avenue
  • Freddie the Frog
  • Lucky Baby
  • Mummy, It's Yummy
  • Paley & Love
  • Parklon & LG Playmats
  • Pediped
  • Poco Nido
  • Rileyroos
  • RoomMates
  • Shupeas
  • SmartKnitKids
  • Wink to Learn

If you need further assistance, comment below or email us at orders@agapebabies.com.

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