Yes we do!
For our Ergo, Manduca, Boba and Beco baby carriers, we offer you a FREE One Year Warranty.
Kindly note that all exchanges / repairs are processed at our location (5 minutes from Newton MRT) or the local agent's service center.
Kindly refer to the following guidelines:
- Also, you are entitled to our FREE 7 Day Exchange Policy dated from the delivery date.
- Your One Year Warranty covers the repair / replacement of faulty parts or carrier (if extensive) for manufacturing defects such as buckle issue, flawed printing, irregular printing or stitching.
- Warranty does not cover wear and tear, and damages arisen from misuse or use not in accordance with the product instructions. Damaged boxes nor mold can be considered as part of warranty.
- Warranty does not cover defective product as a result of any circumstances not involved in the manufacturing or faulty parts.
- Warranty is managed by and subject to approval by local agent. Proof of purchase is necessary. We will need an original copy of your receipt / invoice, a picture of the defect and the manufacturing batch number of the carrier. The faultly carrier may be requested for inspection.
- To submit warranty claim, kindly email firstname.lastname@example.org with the subject title "Baby Carrier Warranty - Brand & Product Name".
- Kindly note that Agape Babies reserves the right to decline a warranty request.
If you need further assistance, comment below or email us at email@example.com.