Here you can find all the information you need regarding our delivery courier service.
Order before 2pm and the earliest you can get your item is the next working day*!
Our team will always strive to pack and send out your order for next day delivery. Please note that there might be some delays on the courier delivery company's end during festive seasons and unforeseen circumstances. We seek your kind understanding on this. Please note if there are ETA items in your order, the entire order will be shipped only when all items are back in stock. At any point of time you require help on your order, please email us at:
firstname.lastname@example.org . Please note that your order may come in different deliveries as some brands are shipped from different locations.
*Kindly read T&Cs of next day delivery below.
Our delivery services are supported by Roadbull. You can track your parcel delivery here:
Roadbull hotline: 31001111
a) Next Day Courier Delivery (9am - 10pm)
- At a flat rate of $4.90, we offer you courier delivery for next day* delivery.
- Promotion: For orders above $60, you qualify for FREE courier delivery!
- Next Day Delivery is not applicable for orders on Saturdays, Sundays, and public holidays.
If next day delivery is ordered on Sat before 10am, it will be delivered on Monday
If next day delivery is ordered on Sunday, it will be processed on Monday and delivered on Tuesday)
Terms & Conditions of all Next Day Deliveries
- Our team will always strive to pack and send out your order for next day delivery.
However, kindly note that extended processing time of 1-7 working days might be required to check payment, pick, pack and dispatch your parcel or if items are oversold at times due to sales/late shipments.
*Working days excludes public holidays and Sundays .
- We would like to seek your kind understanding that some delays may occur during peak seasons and sale periods due to overwhelming orders and deliveries.
- Kindly note that we are not able to issue a refund due to unforeseen circumstances if Roadbull does not deliver on time. Please note that Roadbull operates on a best effort basis and the maximum number of attempts is twice before the parcel is returned to us.
- Kindly note that there will be no deliveries on Sundays and public holidays.
- In the event of a failed delivery (ie. no one at home to receive), you will receive an email/SMS from Roadbull for re-delivery. They will attempt delivery for a maximum of 2 tries before the parcel is returned to us and the customer can self collect from us. Should you require a redelivery after the return, there will be a $4.90-$10 charge depending on the size of parcel
Kindly note that for playmats, if a call was made to schedule a delivery and delivery timing has been agreed upon, they are subjected to a re-delivery fee of S$25 in the event that no one is home to receive the delivery.
Kindly note that for next day time-slot delivery does not apply to these items from the following brands. You will receive them in a separate parcel as they are sent separately from a different location. Also these items (including electronic gift cards) do not contribute to the "free courier delivery" amount of $80.
Kindly allow 4-5 working days for their arrival (Please note this is not subject to the below brands only. Other brands may apply)
- ABCME Personalized Book
- Candide (mattresses)
- Dreams Avenue
- Freddie the Frog
- Mummy, It's Yummy
- Paley & Love
- Parklon & LG Playmats (Only certain Designs)
- Poco Nido
- RoomMates (sent by registered mail, takes 1-2 weeks to arrive)
- Wink to Learn
- Moulin Roty
If you need further assistance, comment below or email us at email@example.com.