Local Delivery Information (Singapore)

Hi there! 

Here you can find all the information you need regarding our delivery courier service. Self-collection / Cash & Carry is now available too, at 3 locations! 

Order before 2pm and the earliest you can get your item is the next working day*! 

Our team will always strive to pack and send out your order for next day delivery. Please note that there might be some delays on the courier delivery company's end during festive seasons and unforeseen circumstances. We seek your kind understanding on this.
*Kindly read T&Cs of next day delivery below. 

Our delivery services are supported by Ninja Van. You can track your parcel delivery here.

Courier Delivery

a) Next Day Courier Delivery (9am - 10pm)

  • At a flat rate of $5, we offer you courier delivery for next day* delivery.

  • Promotion: For orders above $80, you qualify for FREE courier delivery!

b) Next Day Time-Slot Courier Delivery

  • At a flat rate of $6.90, you can opt for time-slot courier delivery on a best effort basis.

  • Promotion: For orders above $80, simply top up $1.90 to opt for time-slot courier delivery.

  • Available time slots for selection are:
    a) 9-3pm
    b) 12-6pm
    c) 6-10pm

Kindly note the following guidelines for next day time-slot courier delivery:

  • Next day time slot delivery is only applicable for orders submitted before 2pm. 

  • Next Day Delivery is not applicable for orders on Saturdays, Sundays, and public holidays. 
    (E.g. If next day time-slot delivery is ordered on the weekend, it will be processed on Monday and delivered on Tuesday)

  • If you would like to request for a specific delivery date & time-slot, kindly let us know your preferred date and timeslot by 
    - Indicating in the order comments box OR 
    - Replying to your confirmation email OR
    - Emailing in to orders@agapebabies.com within 1 hour of submitting your order.

  • According to Ninjavan's delivery terms, the delivery man is allowed to attempt delivery at an earlier time, but they are obliged to return at the preferred time slot if the customer is not around. 

Terms & Conditions of all Next Day Deliveries

  • Our team will always strive to pack and send out your order for next day delivery.

    However, kindly note that extended processing time of 1-2 working days might be required
     to check payment, pick, pack and dispatch your parcel to the Ninja Van courier. 
    *Working days excludes public holidays and Sundays 

  • Kindly note that if bank transfer payment is selected, extended processing time is required to confirm your payment upon receiving your receipt. 

  • We would like to seek your kind understanding that some delays may occur during peak seasons and sale periods due to overwhelming orders and deliveries. 

  • Kindly note that we are not able to issue a refund due to unforeseen circumstances if Ninja Van does not deliver on time. Please note that Ninja Van operates on a best effort basis.

  • Kindly note that there will be no deliveries on Sundays and public holidays. 

  • In the event of a failed delivery (ie. no one at home to receive), you will receive an email from Ninjavan that will allow you to choose a time slot for re-delivery. Kindly note that for playmats, if a call was made to schedule a delivery and delivery timing has been agreed upon, they are subjected to a re-delivery fee of S$25 in the event that no one is home to receive the delivery. If no call was made, the re-delivery fee does not apply.

Kindly note that for next day time-slot delivery does not apply to these items from the following brands. You will receive them in a separate parcel as they are sent separately from a different location. Also these items (including electronic gift cards) do not contribute to the "free courier delivery" amount of $80. 

Kindly allow 4-5 working days for their arrival. 

  • ABCME Personalized Book
  • Alzipmat
  • Candide (mattresses)
  • Capella
  • Chooze
  • Cybex
  • Dreams Avenue
  • Freddie the Frog
  • Lucky Baby
  • Mummy, It's Yummy
  • Paley & Love
  • Parklon & LG Playmats
  • Pediped
  • Poco Nido
  • Rileyroos
  • RoomMates (sent by registered mail, takes 1-2 weeks to arrive) 
  • Shupeas
  • SmartKnitKids
  • Wink to Learn

  • Eg. If you order a Parklon playmat worth $100 and an item worth $50 (total amount $150), we will mail the items to you via Singpost normal mail instead of courier. In order to get free courier delivery, the order amount (excluding playmat amount) should be $80 and above.

Click & Collect

1. Agape Self-Collection

Now shopping online at Agape Babies comes with greater flexibility with our 3 self-collection locations - Newton, Sengkang Compassvale and Old Airport Road. 

For self-collection / cash and carry, kindly refer here for information. 

If you have paid for delivery on the store, no worries as we can refund the delivery charge via store credits (no expiry, no minimum spend). As we are currently upgrading our system to include the self-collection option in out checkout page, so please bear with us. :) 

2. Ninja Van Self-Collection

We now offer an additional self-collection option for small packages through our delivery partner, Ninja Van. The packages must be less than 4kg and sum of 3 dimensions (w+d+h) be less than 80 cm*.

Bumbox – Self collection via conveniently located automated parcel lockers
NinjaPoint – Self collection via conveniently located partner retail stores

When your parcel reaches the Bumbox/Ninja Point, you will receive an SMS to inform you that your parcel is ready for collection. Please note that your parcel will be kept at the location for 2 days (ie. If you received the SMS on Tuesday 6pm, the parcel will be removed after Thursday 6pm).

To opt in for this service:

Normal Checkout

Choose Free Express Delivery as your option under Shipping Method.

When keying in your address details during checkout, enter your actual delivery address under 2) Billing Information (in case your parcel does not fulfil the requirements mentioned above), and enter the Bumbox/NinjaPoint address instead of your regular address under 3) Shipping Information. Please enter your handphone number in the <Telephone> box so that you will be able to receive an SMS for self-collection.

PayPal Checkout
For PayPal checkout, please change the delivery/billing address to reflect the Bumbox/NinjaPoint address.

Please ensure that the <Address> and <Zip/Postal Code> correspond to the Distribution Point of your choice which can be found on this page: https://collect.ninjavan.co/en-sg

You can also locate the codes in the attached PDF file at the bottom of the page.

Example:
Instead of filling in your regular address,
Address: 207A Compassvale Lane #16-41
Zip/Postal Code: 542207

Enter: 
Address: NINJAPOINT@IS_IECPL
Zip/Postal Code: 540267

Continue and check out as usual. Once your order is shipped and reaches the distribution point, you will be notified via SMS to collect the parcel. The parcel must be collected within 48 hours.

Please note that delivery fee for this service is currently the same as for the regular courier delivery. Choose this option if you are rarely at home to receive your parcel or need your parcel by a certain date and cannot allow any chances of failed delivery.

*For parcels which have a sum of 3 dimensions (w+d+h) of 80cm or more, or are heavier than 4kg, Ninjavan will rearrange for delivery to your house address.

 

If you need further assistance, comment below or email us at orders@agapebabies.com.

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