What is the returns / exchange process? How do I return / exchange an item?

Hi there, 

We offer a FREE 7 Day Return / Exchange for our valued customers. :) 

Here are the steps for returns / exchanges: 

  1. Contact us via email orders@agapebabies.com or fill in the returns form here for us to process your return / exchange.

  2. If your item is incorrect / defective, email us a picture of it. 
    *Do not discard the defective / incorrect items as they have to be returned, otherwise we are unable to process the claim. 

  3. We will process your request within 3 working days. You will receive an email to confirm that you can return / exchange your product.

  4. All returns / exchanges are processed at our location (5 minutes from Newton MRT). 

    If you would like to request for returns via delivery, kindly note that there will be courier charges applicable. 

Please refer to full terms & guidelines here.

If you need further assistance, comment below or email us at orders@agapebabies.com.

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