What is the returns / exchange process? How do I return / exchange an item?

Hi there, 

We offer a FREE 7 Day Return / Exchange for our valued customers. :) 

Here are the steps for returns / exchanges: 

  1. Contact us via email orders@agapebabies.com or fill in the returns form here for us to process your return / exchange.

  2. If your item is incorrect / defective, email us a picture of it. 
    *Do not discard the defective / incorrect items as they have to be returned, otherwise we are unable to process the claim. 

  3. We will process your request within 3 working days. You will receive an email to confirm that you can return / exchange your product.

  4. Returns / exchanges are processed at our location (10-15 walk minutes from Newton MRT). 
    For brands which are shipped by our suppliers directly, the exchange location may be elsewhere and we will advise via email.

Please refer to full terms & guidelines here.

If you need further assistance, comment below or email us at orders@agapebabies.com.

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