Yes you can! Via 1) Agape self-collection, or 2) Ninja Van self-collection
Guidelines to Agape self-collection:
Our self-collection outlets are conveniently located islandwide at the following locations:
- Newton (10 mins from Newton MRT; daily 10am-6pm excluding Sundays and PH)
- Sengkang (Sat 12pm - 1pm, Other timings to call and check before collection)
- Old Airport Road (daily 7pm - 11pm excluding Fridays)
Email us at firstname.lastname@example.org to request for the exact location.
For all self collection, we will follow up with an email and inform you when it is ready for collection after an order is placed. Please check your spam folder as well for a reply.
- For Newton, you can drop by on the day itself to collect for most items, we will follow up with an email reply.
- However for Sengkang and Old Airport Road pickup locations, we will have to pack your order to be sent over to those pickup points before you can collect.
- If your order if before 1630, you can collect from OAR within the same day.
- If your order if before 1630, you can collect from Sengkang Compassvale the next working day.
*Kindly note that your items will be transferred to SK and OAR and will be there for a maximum period of 14 days, after which it will be transferred back to Newton. If you miss your collection within the 14 days, kindly arrange for a re-transfer or collect from our Newton location. :)
- Note that all self-collection of your order has to be done within 30 days at the location specified, otherwise your order is forfeited.
If you are not sure whether your items are sent to the pickup locations yet, feel free to check with us via email at email@example.com.
To opt for self collection:
1. If you are making an order online
- Please select your preferred self-collection location on the checkout page.
If you have already made an order, and you have paid for delivery, you can still opt for self-collection if we have yet to ship out your item. Please then do drop us an email at firstname.lastname@example.org to let us know asap. We can refund your delivery charge via store credits.
If you need further assistance, comment below or email us at email@example.com.
*with the exception of the following brands:
ABCME Personalized Book, Alzipmat, Candide (mattresses), Capella, Chooze, Dreams Avenue, Diaper Cakes, Freddie the Frog, Lucky Baby, Mummy It's Yummy, Paley & Love, Pediped, Poco Nido, Polee, Parklon & LG Playmats, Rileyroos, Roommates, Shupeas, SmartKnitKids, Wink to Learn
Guidelines to Ninja Van self-collection:
(Ninja van self collection service is currently not available)
We now offer an additional self-collection option for small packages through our delivery partner, Ninja Van. The packages must be less than 4kg and sum of 3 dimensions (w+d+h) be less than 80 cm*.
Bumbox – Self collection via conveniently located automated parcel lockers
NinjaPoint – Self collection via conveniently located partner retail stores
When your parcel reaches the Bumbox/Ninja Point, you will receive an SMS to inform you that your parcel is ready for collection. Please note that your parcel will be kept at the location for 2 days (ie. If you received the SMS on Tuesday 6pm, the parcel will be removed after Thursday 6pm).
To opt in for this service:
When keying in your address details during checkout, enter your actual delivery address under 2) Billing Information (in case your parcel does not fulfil the requirements mentioned above), and enter the Bumbox/NinjaPoint address instead of your regular address under 3) Shipping Information. Please enter your handphone number in the <Telephone> box so that you will be able to receive an SMS for self-collection.
For PayPal checkout, please change the delivery/billing address to reflect the Bumbox/NinjaPoint address.
Please ensure that the <Address> and <Zip/Postal Code> correspond to the Distribution
Point of your choice which can be found on this page: https://collect.ninjavan.sg/
You can also locate the codes in the attached PDF file at the bottom of the page.
Instead of filling in your regular address,
Address: 207A Compassvale Lane #16-41
Zip/Postal Code: 542207
Zip/Postal Code: 540267
Continue and check out as usual. Once your order is shipped and reaches the distribution point, you will be notified via SMS to collect the parcel. The parcel must be collected within 48 hours.
Please note that delivery fee for this service is currently the same as for the regular courier delivery. Choose this option if you are rarely at home to receive your parcel or need your parcel by a certain date and cannot allow any chances of failed delivery.
*For parcels which have a sum of 3 dimensions (w+d+h) of 80cm or more, or are heavier than 4kg, Ninjavan will rearrange for delivery to your house address.