Frequently Asked Questions
General Inquiries
- How do I receive updates about store discounts, sale events, and other promotions?
- Do you offer wholesale or bulk pricing?
- Are your Products Authentic?
- Hi, I have just signed up. Where do I get my $10 Voucher?
- How do I place an order?
- How do I create an account?
Making Order & Payments
- ★ Can I pay by credit card? Visa / MasterCard / AMEX?
- How do I check my account credit balance?
- Can I pay by Bank Transfer?
- I have made my Bank Transfer Payment, what do I do next?
- Do you accept cheque payments?
- Is there a minimum purchase?
Delivery Questions
- ★ Local Delivery Information (Singapore)
- ★ International Delivery Information
- How do I change my delivery timeslot? How do I change my delivery location?
- What are your self-collection addresses?
- Do you deliver on Weekends / Saturday / Sunday / Public Holidays?
- Do you deliver to hospitals and nurseries?
Making Returns & Exchanges
- ★ Which items are not eligible for your Return & Exchange policy?
- ★ What is your return / exchange policy?
- ★ What is the returns / exchange process? How do I return / exchange an item?
- Items that are not returned at our Location
- Warranty Policy for Ju-Ju-Be
- What happens if an item I've ordered is out of stock?
Product Inquiry & Feedback
- ★ Do you offer warranty for your products?
- What does ETA on the product title mean?
- Is there a physical store where I can let my kid fit the dresses?
- How old is Dreams Avenue dress line meant for?
- Can I mix flavours/variants for your bundle Pack of 3's? (California toiletries)
- What are the brands you carry? How do I find a brand?